terms + Conditions
works of art
All artworks are signed by the artist and where appropriate, numbered according to the edition size.
Archival pigment prints are printed on demand on the paper stated beside the image. The paper and ink used is of archival quality and accredited by the Fine Arts Guild. In ‘normal conditions’ these can last up to 200 years. Lead times for pigment prints are around 5-10 working days.
Please note that there may be a slight variation between the colours of the artwork as viewed on the website and the actual printed colours. This is because computer screens vary and colour levels may differ from the actual artwork. We do our best to display images of a true match to the original artwork.
All prints are sold unframed and are of a delicate nature. To preserve your print, please avoid excessive handling, particularly the printed area and ensure that your print is framed under glass as soon as possible by a reputable framer.
If your print has been rolled for shipping, carefully unfurl it and place face down on a clean surface for a few hours before framing to allow it to flatten itself. Do not attempt to roll it the other way as this can cause creases.
Once framed, avoid hanging the artwork where it will receive prolonged exposure to direct sunlight, damp conditions or direct heat.
TEXTILES
Our cushions are made to order by hand in our Brighton studio so there may be a fractional variation in size.
We carry limited amounts of stock and cushions visible on the website are offered subject to availability at the time of ordering. Should an item be out of stock there may be short delays in delivery and we will notify you immediately. Lead times for cushions can be 2-3 weeks according to the quantities ordered.
Every care has been taken to ensure that descriptions, measurements, colours and prices are correct. Please note that there may be some variation in the colour of goods shown on the website due to the limitations of photographic and web processes and we cannot be held responsible for any variations in colour that may arise caused by your browser or computer software. If you are aiming to colour match and you would like a fabric sample then please contact us with your request.
We reserve the right to amend prices in the event of a change in our direct material costs.
Please get in touch if you would like to make a bespoke or multiple item purchase as these will be treated as a custom order.
Dispatch
We do not carry stock of pigment prints. Once your order and payment have been received your artwork will be printed and dispatched. This can take up to 10 working days. If the timescale includes a Bank Holiday or vacation periods, additional time should be expected and if an issue arises with the timescale for delivery of your order we will be in contact.
Normal delivery method is for the print to be packaged in a robust, protective cardboard tube or for smaller works, a cardboard folder.
Homewares will be packaged in a suitable postal bag or box according to the size of the order. Where possible we aim to recycle packaging to impact less on the environment!
Shipping
Single orders of small (297 x 420mm) and medium (420 x 590mm) size prints will be sent via Royal Mail/Parcelforce on a 48 hour service, tracked and requiring a signature. There will be a flat rate shipping charge of £10.00 per order for destinations within the UK.
For other destinations we will use International Royal Mail or DHL tracked services with flat rates applied as follows:
EUROPE: £25.00
USA + REST OF THE WORLD: £40.00
Please note that additional import taxes and duties may also apply to overseas buyers.
Larger prints or multiple orders will be sent by suitable courier and delivery within the UK will be calculated according to the individual order as weights and sizes will vary. We reserve the right to invoice for additional shipping charges should the accumulated weight/size of the packaged order incur higher shipping rates and the goods will not be released for shipment until the funds have been received by us.
Framed originals will be sent by a suitable art courier with additional shipping costs applied once a quotation for this has been confirmed. Additional payment will be requested and the goods will not be released for shipment until the funds have been received by us.
If you live locally to our Sussex or Oxfordshire studios and you wish to collect your order then please contact us. For overseas destinations please contact us via email at claire@chalkspace.co.uk to obtain a shipping quote.
Payment
Orders can be processed directly though this web site. We processes card payment securely via a third party payment system called Stripe. All transactions are processed using a secure server. We do not hold any customer card details and we will never pass your details on to anyone.
We accept payments via credit and debit card. Payment by cheque is not accepted.
returns
We hope that you will be happy to receive our works of art and homewares, however in the event that there is a change of heart we will be are happy to exchange or refund any unwanted or faulty full priced items returned to us in their original condition and packaging, unused and with tags attached within 14 days.
Please email claire@chalkspace.co.uk before sending any goods back so we know to expect it. Return postage is the responsibility of the customer and we strongly recommend that you return any items via recordable post as we can not be held responsible for any return items that go missing.
Lost and Damaged
In the case of non-delivery please wait 7 working days (14 days for overseas orders) from the date of ‘your order has been dispatched’ email in case it has been delayed.
We cannot be held responsible for failure to deliver within the specified timescale due to unusual circumstances outside of our control or 'force majeure' such as, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.
In the event that any goods are damaged in transit please retain them and contact us immediately via email at claire@chalkspace.co.uk.
If the packaging is visibly damaged on signing for the goods, please ensure that you record this with the delivery person. Once notified, we will arrange for the damaged goods to be exchanged.