All prints are signed by Claire Brooker and numbered according to the edition size.

Giclee prints are printed on demand on the paper stated beside the image. The paper and ink used is of archival quality and accredited by the Fine Arts Guild.  In 'normal conditions' these can last up to 200 years.

Please note that there may be a slight variation between the colours of the artwork as viewed on the website and the actual printed colours. This is because computer screens vary and colour levels may differ from the actual artwork.

All prints are sold unframed and are of a delicate nature.  To preserve your print please avoid excessive handling, in particular avoid touching the printed area and ensure that your print is framed under glass as soon as possible by a reputable framer.

If your print has been rolled for shipping carefully unfurl it and place face down on a clean surface for a few hours before framing to allow it to flatten itself. Do not attempt to roll it the other way as this can cause creasing to occur.

Once framed, avoid hanging the artwork where it will receive prolonged exposure to direct sunlight, damp conditions or direct heat.


DISPATCH + SHIPPING

Claire does not carry stock of giclee prints.  Once payment has been received and your order confirmed by email your artwork will be printed. This can take up to 10 working days.  If the timescale includes a Bank Holiday or vocational period additional production time should be expected.  If there is any unforeseeable problem with your order Claire will be in contact.

Normal delivery method is for the artwork to be packaged in a robust, protective cardboard tube or folder.

Small (297 x 420mm) and medium (420 x 590mm) size printswill be sent via Royal Mail/Parcelforce on a 48 hour service, tracked and requiring a signature.

Larger prints or multiple print orders may be sent by courier.

Please contact Claire if you live locally to Brighton and would prefer to collect from the studio.  

For overseas destinations please contact Claire to obtain a shipping quote.


RETURNS POLICY

Please note that giclee artworks are printed on demand and therefore not returnable. 

Please contact Claire immediately if you have purchased a product in error as it may be possible to stop the order process or correct the order details for your preferred product.


LOST + DAMAGED

In the case of non-delivery please wait 7 working days (14 days for overseas orders) from the date of 'your order has been dispatched' email in case it has been delayed.

Claire cannot be held responsible for failure to deliver within the specified timescale because of unusual circumstances outside of her control such as: strikes, civil unrest, war or natural catastrophes (earthquakes, volcanic action, hurricanes etc).

In the event any prints are damaged in transit please retain the goods and contact Claire via email at claire@chalkspace.co.uk within 3 working days. Please do not dispose of any packaging or prints until you have received further correspondence.

If the package is visibly damaged on signing for the goods please ensure that you record this with the delivery person as 'damaged package/goods not yet inspected'. Once notified and on receipt of photographic evidence, Claire will arrange for the damaged print to be replaced.


CANCELLATION + AMENDMENTS 

Claire reserves the right to cancel the order at any time and to modify, update or cancel her products and services without notice at any time.

This may be for any of the following reasons:

- there are insufficient editions available to supply your order

- it is not possible to deliver to your area

- your payment has not been authorised

- a pricing or product description error has been identified


CONFIDENTIALITY

Claire makes every effort to keep all information supplied to her by customers as strictly confidential and whilst it may be stored on a computer system for customer service purposes it will not be supplied to any outside agency.


COPYRIGHT

Copyright for the designs, images and photographs contained in this website are held by Claire Brooker.